SMS delivery issues in Australia

Incident Report for SortScape

Resolved

This incident has been resolved.
Posted Jan 20, 2026 - 10:57 AEDT

Update

We are continuing to investigate this issue.
Posted Jan 20, 2026 - 09:57 AEDT

Investigating

We are investigating an issue affecting SMS delivery in Australia. This is due to technical difficulties with our third-party SMS provider’s connection to the Telstra network.

Customers may be unable to send or receive SMS notifications. We are in contact with the provider and will provide updates as we receive them.
Posted Jan 20, 2026 - 09:57 AEDT
This incident affected: Application.